I – GENERAL PRINCIPLES
- a) Authorized persons use authorized data for authorized purposes;
- b) Because your privacy is very important to us in everything we do;
- c) Because we understand that only authorized persons can access your data and process them for the previously defined purposes.
- d) Because we believe that, as the holder of the data, the data is yours and not ours, We seek through this Privacy Policy to express our commitment and respect for the legal rules that aim to protect your privacy and your personal data.
- e) Accessing our site/website and providing your personal data implies knowledge and acceptance of this Privacy Policy. You are also advised to read our “Cookies Policy”, which we have made available at the same address;
- f) The eventual provision of links to websites external to our company does not imply any assumption of responsibility in relation to such websites and their content, and therefore this Privacy Policy is not applicable to them.
II- CONCEPTS AND INFORMATION TO THE DATA HOLDER
1- What is Personal Data?
For the purposes of this Policy, we follow the definition adopted by the General Data Protection Regulation (GDPR), namely, any information relating to an identified or identifiable natural person, and a natural person who can be identified, directly or indirectly, is considered identifiable. , namely by reference to an identification number or to one or more specific elements of their physical, physiological, psychological, economic, cultural or social identity.
2- How do we collect your data?
- a) Within the scope of our activity, we collect and process personal data over the telephone, through our website/website or in writing, for example within the scope of a contractual or pre-contractual relationship. (Describe how in your Organization).
The data we collect is only strictly necessary for the provision of our services and/or the supply of our products.
- b) We collect and process your personal data only with your consent when it translates a free, specific, informed and explicit expression of will.
At any time, and at your sole discretion, you may withdraw this consent.
3- What personal data do we collect?
- a) All personal data provided by the customer, within the scope of their relationship with Filiconta, Lda, are a necessary requirement for the conclusion of the contract
- b) The personal data that we collect are subject to computer processing and stored in databases, in strict compliance with the legislation in force regarding data protection and the rules regarding information security.
- c) We will only process your data in accordance with the specific and legitimate purpose or purposes determined when collecting personal data.
4- For what purposes do we treat your personal data?
We use your personal data for the following purposes:
- a) the identification of the customer;
- b) invoicing and collection of services provided;
- c) communication of changes to the conditions for providing the contracted services;
- d) conducting satisfaction surveys;
- e) compliance with legal obligations to which we are subject and, furthermore,
- f) with the consent of the customer, for the sale of services and/or products, advertising and direct marketing, including by means that allow the reception of messages regardless of the intervention of the recipients.
- g) optimization of the visit and navigability on our site/website
- h) management of the contractual relationship;
- i) suitability of services and/or products to the needs and interests of the customer;
- j) information and marketing actions
5- Children’s data
- a) In the event that we collect data from children, we will take into account that they deserve special protection, as they may be less aware of their rights related to data processing.
- b) Bearing in mind that the child must be accompanied in all aspects of his life, including the digital one, it will be up to the holders of parental responsibilities to request the deletion of any data, a request to which we will promptly accede after verifying that this collection actually occurred.
6- How long do we keep your personal data?
- a) The period of time during which the data are stored and conserved varies according to the purpose for which the information is processed. There are legal requirements that oblige us to keep data for a minimum period of time.
- b) If there is no legal retention period, the data will be stored and kept only for the minimum period necessary for the purposes that motivated their collection and further processing, after which they will be treated appropriately.
7- What are your rights as a data subject?
1- In accordance with the provisions of the RGPD, we guarantee the exercise of your rights to:
- a) Access – you have the right to request from us, among others, information regarding whether or not your data is being processed, what data we process and for what purposes.
- b) Rectification – you have the right to have, without undue delay, the rectification of inaccurate personal data concerning you and that incomplete data be completed.
- c) Cancellation – also known as right to be forgotten – you may request, under certain circumstances, that your personal data be erased from our records, without undue delay.
- d) Opposition – you have the right to object to certain types of data processing, such as processing for the purposes of direct marketing.
- e) Portability – you have the right to transfer your personal data that we hold to another organization or to receive them in a structured and commonly used format
- f) Limitation of Processing – when you intend, for example, to contest the accuracy of your personal data for a period of time that allows us to verify its accuracy.
2- For the purpose of exercising these rights, please send an email to geral@filiconta.pt.
8- What measures are implemented to guarantee the security of your personal data?
We adopt technical and organizational measures, which we periodically review and improve, aimed at ensuring the security and protection of your personal data in terms of their availability, authenticity, integrity and confidentiality, as well as those designed to prevent their loss, misuse, alteration, unauthorized treatment or access, as well as any other form of illicit treatment.
9-Is there data communication to third parties?
1- Within the scope of our activity, we may resort to a subcontractor that processes your data on our behalf, which implies access, by these entities, to this data.
2- When this happens, we take the appropriate measures, contractually foreseen, in order to ensure that these third parties, subcontractors, partners or in a group relationship, present sufficient and adequate guarantees for the execution of technical and organizational measures and that they will act only in accordance with our instructions.
10- Are your data transferred?
1- It may happen that we have to communicate your personal data to third parties.
2- In this case, we will ensure that the legal provisions in force are complied with in this transmission.
3- In particular, security issues are taken care of at the level of data transmission, the third parties are contractually bound and respect the confidentiality of the data received, not using them under any circumstances for purposes other than those that motivated the transmission or for their own benefit or from third.
11- How do we use cookies?
To find out more about cookies, please consult our Cookies Policy.
12- Who can I contact in case of doubt?
1- If you have any doubts or questions about how we collect and process your personal data, you can contact the data protection officer or another person in charge of data protection through the telephone number 226177805 and/or email geral@filiconta.pt
2- The Data Protection Officer/Data Protection Officer is responsible for ensuring that any review or update of this policy is carried out in accordance with the requirements of the RGPD.
12- Policy Review
We reserve our right to change the content of this privacy policy without prior notice, without prejudice to informing you on our site/website, in particular, whenever this happens.
